All parcels sent by USAFoods are shipped by Fastway Couriers or Australia Post Services. If you would like to choose your carrier please let us know in the comments box in your shopping cart page.

Shipping Cost
Shipping costs are calculated based on delivery time, cart weight and distance from our warehouse located in Moorabbin, Victoria.

CHOOSE FAST DELIVERY FOR TIMELY ORDERS

FAST
Previously named: Standard
Skip the queue and get it faster! This service is dispatched from our warehouse ASAP and we intend to get it to you as soon as we possibly can from Moorabbin to wherever you are in Australia.

Choose this option for quick & speedy delivery

SLOW
Previously named: Economy
It takes us time to pack your unique order's items for secure delivery across the country! Your order is placed in a queue. It is dispatched from our warehouse usually within 7-14 days. It may take longer during busy sale events or holidays. This is a discounted shipping method, it will take longer to be delivered than our FAST option

Choose this option for an economical delivery

Conditions Apply

Pickup
Pick up from our store in Moorabbin, Vic. Orders are generally ready within 24 hours. Please ensure you receive your pickup ready confirmation email before collecting your order otherwise we may not be able to service you. Pickup not available on Sundays.

International
Please check your local food importing laws before purchasing as confiscated items from your local customs and quarantine laws will not be refunded or replaced.

Authority to Leave
Authorization to leave any parcel on premises is the default option for delivery. You can choose to have your parcel require a signature by leaving a comment in the order comments box.

Holiday Cutoff dates:
Easter: Last Friday of March.
Halloween: Second Friday of October
Thanksgiving: Second Thursday of November
Christmas & NYE: Second Tuesday of December
4th of July: Third Wednesday of June

Damaged and missing parcels
For all inquiries about your shipped parcel please contact us via the chatbox or email contact@usafoods.com.au. Please refrain from calling our shop as they are not equipped with the tools to help you with your issue.

If you would have any issues and would like us to review any damage, please provide us proof (image or video) and we will review the claim within 7 days after your order is received.

Best By Guarantee
Your order is covered under our Best By Date Guarantee which applies to best by dates on arrival of your parcel. Some items may not be eligible for a refund.
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