Question 1

When can I expect my order to be delivered?

Accepted Answer

Checking your order status.

To check your order status please visit your account dashboard and choose the order you wish to track.

Your order is one of these stages:

Unfulfilled
Dispatched
Delivered

||| Unfulfilled - Your order is still waiting in the queue to be dispatched. It may already be picked or even packed, it just has not been picked up by our courier service yet. || Dispatched - Your order has been dispatched and is in the courier's hands on its way to you. You can view your tracking link from the email provided or visit your account after logging in at usafoods.com.au | Delivered - Your order has been delivered!

Dispatch Queue

All Standard orders are placed in a processing queue where they are picked and then packed for nationwide delivery. We have many orders from all over the country that must be packed with care (More info below). This may take between 2-16 days for your order to dispatch depending on the time of year and recent sales or restocking events.

Packing Standards

We strive to ensure your box is packed well and can survive a bumpy trip. Glass bottles and fragile items are wrapped and taped up for a secure transit. We don't want you to experience disappointment by opening up a box full of damaged goods. However, this can take considerable time, and even with our efforts damage can still happen. If your items have been damaged in transit, send us a picture via the chatbox and we'll help you out.

Question 2

When will my favourite product be back in stock?

Accepted Answer

When will my favourite product be back in stock?

**The best way to know when a product will be restocked is by using our PRODUCT SUBSCRIPTION system. Click SUBSCRIBE on any sold out product and we'll send you an email once we have stock available for you. **

While we do our best to keep items in stock as much as we can, it's a challenging task for a business like ours. Each container has limited space and we import so many products! It also takes a lot of time for our products to be shipped here as they travel via sea accross the largest ocean in the world. Food is perishable, which means we can't import too many as once they pass a certain date, it may not be as best of quality it once was.

| If your favourite out of stock product can be found at USAFoods.com.au then we are doing our best to return it back into stock as soon as we can.

Notify Me

If a product is out of stock it will not be able to be ordered. Instead you can click NOTIFY ME on the product page and enter your email address. Once it is back in stock you will be of the first to know!

|| Products that we don't import a lot of quantity of may be snapped up quickly. This is the best way to know when it's ready for sale again so you don't miss out!

Click Notify Me on any out of stock product page

![Enter your email address and choose your variant size](h

Question 3

USAFoods Best By Date Guarantee

Accepted Answer

|| USAFoods does not show the best by date for each product as it is a time-consuming task that constantly changes whenever new deliveries arrive.

As we are a small family-owned business parallel importing products imported from the USA we can not get the manufacturer's support when it comes to items that don't sell before their best-by date.

You are entitled to a full refund if your item is:

General Grocery Products within 14 days of delivery*
Specialty Grocery Products within 7 days of delivery**
Bulk Products within 14 days of delivery
Candy & Snacks within 7 days of delivery
Soda & Drinks within 7 days of delivery

Items not eligible for refunds:

Exclusive Grocery Products***
Any Hostess, Little Debbies, Pillsbury Canned Dough Products
Clearance & Discounted and On Sale items

Items that are past their best by dates are still great and delicious and are a great bargain! We check these products to ensure they are still fit for consumption.

USAFoods wants to remind you to not waste food. USAFoods will never sell you products that are unfit for consumption.

||| In the event that you do receive an item that is eligible for the USAFoods Best By Date Guarantee, please send us your Order Number and a photo of the product to contact@usafoods.com.au or through the live chat on our website.

General Grocery Products are defined as items that have 12+ months shelf life from date of manufacture.
Speciality Grocery Products are defined as items that hav

Question 4

What are your delivery options?

Accepted Answer

What are your delivery options?

|| All parcels sent by USAFoods are shipped by Fastway Couriers or Australia Post Services. If you would like to choose your carrier please let us know in the comments box in your shopping cart page.

Shipping Cost

Shipping costs are calculated based on delivery time, cart weight and distance from our warehouse located in Moorabbin, Victoria.

Standard - Australia Post & Aramex

Choose this option for an economical delivery It takes us time to pack your unique order's items for secure delivery across the country! Your order is placed in a queue. It is dispatched from our warehouse usually within 7-14 days. It may take longer during busy sale events or holidays. Choose either Australia Post or Aramex. PO Boxes, WA, QLD and TAS orders must be shipped via Australia post.

Express - Australia Post

Choose this option for quick & speedy delivery Skip the queue and get it faster! This service is dispatched from our warehouse ASAP and we intend to get it to you as soon as we possibly can from Moorabbin to wherever you are in Australia.

Your order is covered under our Best By Date Guarantee which applies to best by dates on arrival of your parcel. Conditions Apply

Pickup

Pick up from our store in Moorabbin, Vic. Orders are generally ready within 1 day. Please ensure you receive your pickup ready confirmation email before collecting your order otherwise there may be a sh

Question 5

Can I place a pre-order for a product out of stock?

Accepted Answer

Can I place a pre-order for a product out of stock?

Sorry, We do not accept pre-orders at this time. There are many factors to ordering food products and shipping them to Australia. There are many variables that may keep you waiting a significant amount of time for certain items or other issues such as damage, best by dates and pricing.

Instead, we have a NOTIFY ME system that will email you as soon as an item is ready for sale. You can read about how to enable a notification for your favourite product by clicking here.

Question 6

I have received an item that is expired or is close to expiring

Accepted Answer

I have received an item that is expired or is close to expiring

If you have received an item that is expired you may be entitled to a refund under the USAFoods Best By Date Guarantee policy.

||| Please check your item to see if it the printed date reads: "Expired By" "Use By" or "Best By".

If your product reads "Best By" it is still ok to eat and may not be eligible for a refund. You can view our USAFoods Best By Date Guarantee policy details to see if your items are eligible for a refund.

If you are unsure, you can always contact us in the chatbox below! We're always happy to help out :)

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