Question 1

COVID-19 UPDATE [14 AUG] - When can I expect my order to be delivered?

Accepted Answer

| All of our packaging peanuts are 100% bio-degradable. They can be flushed down the sink.

When can I expect my order to be delivered?

||| COVID-19 ECONOMY SHIPPING UPDATE: We are currently shipping out orders as quickly as we can. Thank you for your patience. Your items are covered under the USAFoods Best By Guarantee. ||| There are reports of Australia Post and Other Courier Services experiencing delays nationwide. Thank you for your patience.

Important Message

Our items take lots of time and care to pack!

We're a small family owned business that strives to ensure we meet the criteria for your estimated delivery time-frame.

Shipping grocery items for nationwide delivery services can be very challenging. Each grocery order is different and consists of many items of all shapes, sizes and levels of fragility.

Imagine the time it would take if you were at the grocery store and your cashier had to pack your items in a box to be shipped to your house. These boxes may be dropped, bumped or tipped over during transit.

Each order varies in complexity as items commonly purchase and sold for packaging designed to stand out on shelves can be time consuming to prepare for nation wide delivery. It takes us significant time and packaging materials to ensure each unique order arrives without damage. We don't want you to open your parcel only to find it has been damaged in transit. Although may still happen, we tak

Question 2

When will my favourite product be back in stock?

Accepted Answer

When will my favourite product be back in stock?

While we do our best to keep items in stock as much as we can, it's a challenging task for a business like ours. Each container has limited space and we import so many products! It also takes a lot of time for our products to be shipped here as they travel via sea accross the largest ocean in the world. Food is perishable, which means we can't import too many as once they pass a certain date, it may not be as best of quality it once was.

| If your favourite out of stock product can be found at USAFoods.com.au then we are doing our best to return it back into stock as soon as we can. || Sorry, we cannot provide an ETA for your favourite products. || Sorry, we do not accept pre-orders.

Notify Me

If a product is out of stock it will not be able to be ordered. Instead you can click NOTIFY ME on the product page and enter your email address. Once it is back in stock you will be of the first to know!

|| Products that we don't import a lot of quantity of may be snapped up quickly. This is the best way to know when it's ready for sale again so you don't miss out!

Click Notify Me on any out of stock product page

Enter your email address and choose your variant size

![Success! You're si

Question 3

USAFoods Best By Date Guarantee

Accepted Answer

|| USAFoods does not show the best by date for each product as it is a time-consuming task that constantly changes whenever new deliveries arrive.

As we are a small family-owned business parallel importing products imported from the USA we can not get the manufacturer's support when it comes to items that don't sell before their best-by date.

You are entitled to a full refund if your item is:

General Grocery Products within 14 days of delivery*
Specialty Grocery Products within 7 days of delivery**
Bulk Products within 14 days of delivery
Candy & Snacks within 7 days of delivery
Soda & Drinks within 7 days of delivery

Items not eligible for refunds:

Exclusive Grocery Products***
Any Hostess, Little Debbies, Pillsbury Canned Dough Products
Clearance & Discounted and On Sale items

Items that are past their best by dates are still great and delicious and are a great bargain! We check these products to ensure they are still fit for consumption.

USAFoods wants to remind you to not waste food. USAFoods will never sell you products that are unfit for consumption.

||| In the event that you do receive an item that is eligible for the USAFoods Best By Date Guarantee, please send us your Order Number and a photo of the product to contact@usafoods.com.au or through the live chat on our website.

General Grocery Products are defined as items that have 12+ months shelf life from date of manufacture.
Speciality Grocery Products are defined as items that hav

Question 4

I have received an item that is expired or is close to expiring

Accepted Answer

I have received an item that is expired or is close to expiring

If you have received an item that is expired you may be entitled to a refund under the USAFoods Best By Date Guarantee policy.

||| Please check your item to see if it the printed date reads: "Expired By" "Use By" or "Best By".

If your product reads "Best By" it is still ok to eat and may not be eligible for a refund. You can view our USAFoods Best By Date Guarantee policy details to see if your items are eligible for a refund.

If you are unsure, you can always contact us in the chatbox below! We're always happy to help out :)

Question 5

Can I place a pre-order for a product out of stock?

Accepted Answer

Can I place a pre-order for a product out of stock?

Sorry, We do not accept pre-orders at this time. There are many factors to ordering food products and shipping them to Australia. There are many variables that may keep you waiting a significant amount of time for certain items or other issues such as damage, best by dates and pricing.

Instead, we have a NOTIFY ME system that will email you as soon as an item is ready for sale. You can read about how to enable a notification for your favourite product by clicking here.

Question 6

What are your delivery options?

Accepted Answer

What are your delivery options?

|| All parcels sent by USAFoods are shipped by Fastway Couriers or Australia Post Services. If you would like to choose your carrier please let us know in the comments box in your shopping cart page.

Shipping Cost

Shipping costs are calculated based on delivery time, cart weight and distance from our warehouse located in Moorabbin, Victoria.

Our items take lots of time and care to pack!

We're a small family owned business that strives to ensure we meet the criteria for your estimated delivery time-frame. Selling imported grocery items nationwide is very challenging. It takes us significant time and packaging materials to ensure each unique order arrives without damage.

Standard

We generally dispatch your order in 1-3 days. You should usually see your order arrive within a week.

Economy

Your order is placed in a queue for fulfilment. It will ship regular shipping services. This is a discounted shipping rate to offset the lengthy time it will take to arrive. It generally takes 12-16 days to dispatch.

Local Delivery

Next Day Local Delivery* - Delivered Emission Free in our American Made Electric Vehicle: Tesla Model S. Available for select postcodes local to our Melbourne Store. *Next Day is available for Weekdays only

Pickup

Pick up from our store in Moorabbin, Vic. Orders are generally ready within 24 hours. Please ensure you receive your pickup ready confirmation email before collecting your order otherwise we

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